Setting Up Requests-Only Help Center - Frequently asked questions
Frequently asked questions
How can I set up a requests-only help center in Zendesk?
To set up a requests-only help center in Zendesk, you need to modify your help center's home page to allow users to submit and view requests only. This involves editing the home page template to add buttons for submitting new requests and checking…
What are the benefits of a requests-only help center without JavaScript?
A requests-only help center without JavaScript offers a smoother experience for agents and users. By avoiding JavaScript, you eliminate potential issues like agent access restrictions and complications with user sign-in or multiple locales. This…
How do I hide unneeded elements in my Zendesk help center?
To hide unneeded elements in your Zendesk help center, you need to comment out specific lines of code in various templates. This includes removing community and navigation links, as well as the search function. Open the header template and comment…
Can I change the default button styling in my Zendesk help center?
Yes, you can change the default button styling in your Zendesk help center by editing the CSS. This allows you to customize the appearance of buttons to better fit your brand. To do this, open the style.css file in the Guide's Customize design…
How can I localize home page buttons in Zendesk?
Localizing home page buttons in Zendesk involves using dynamic content to ensure the button text is language-specific for users accessing the page in different languages. To achieve this, create dynamic content in the Admin Center and insert it…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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