Setting Up a Requests-Only Help Center in Zendesk
How can I set up a requests-only help center in Zendesk?
To set up a requests-only help center in Zendesk, you need to modify your help center's home page to allow users to submit and view requests only. This involves editing the home page template to add buttons for submitting new requests and checking existing ones, while removing any self-service content.
Start by using the Copenhagen theme, which is mobile responsive. Then, in the Guide, customize the design by editing the home page template. Comment out the existing code and add new code to create buttons for submitting and checking requests. Ensure to hide other elements like community and navigation links to prevent users from accessing other content. For more details, visit theoriginal Zendesk article.
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