Configuring Conversation Order in Tickets - Frequently asked questions
Frequently asked questions
How can I change the conversation order in Zendesk tickets?
You can change the conversation order in Zendesk tickets to suit your workflow. By default, the newest comments appear at the bottom, but you can adjust this setting. To change the conversation order, open a layout for editing in the layout…
How do I adjust the composer location in Zendesk tickets?
Adjusting the composer location in Zendesk tickets can help streamline your agents' workflow. You can set the composer to appear either above or below the conversation. To change the composer position, open a layout for editing and click…
Can I collapse the composer window by default in Zendesk?
Yes, you can set the composer window to be collapsed by default in Zendesk tickets. This setting allows agents to see more of the conversation when they open a ticket. To configure this, open a layout for editing, click 'Customize layout', and…
What are the plan requirements for custom layouts in Zendesk?
To use custom layouts in Zendesk, you need to be on a Professional plan or higher with the Zendesk Agent Workspace activated. Enterprise plans allow multiple layouts, while Professional plans support only one active layout. Custom layouts let you…
How do I save changes to a custom layout in Zendesk?
Saving changes to a custom layout in Zendesk ensures that your configuration settings are applied to all tickets using that layout. After making your desired changes in the layout builder, such as adjusting conversation order or composer position,…
Why can't I see the conversation configuration options in Zendesk?
If you can't see the conversation configuration options in Zendesk, ensure that you have custom layouts activated and are editing the correct layout. Make sure to click 'Customize layout' and select the conversation pane in the main layout. If the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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