Change Conversation Order in Zendesk Tickets
How can I change the conversation order in Zendesk tickets?
You can change the conversation order in Zendesk tickets to suit your workflow. By default, the newest comments appear at the bottom, but you can adjust this setting.
To change the conversation order, open a layout for editing in the layout builder. Click 'Customize layout' and select the conversation pane. In the customization area, choose between 'Newest messages at the bottom' or 'Newest messages at the top'. Save your changes to apply them to all tickets using that layout. For more details, visit theoriginal link.
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