How to Add Talk Phone Lines - Frequently asked questions
Frequently asked questions
How can I add a new phone line in Zendesk Talk?
Adding a new phone line in Zendesk Talk is straightforward. You can purchase a new number directly within the Talk interface. To add a new line, navigate to the Admin Center, click on Channels in the sidebar, and select Talk and email > Talk….
Can I use an external number for outbound calls in Zendesk Talk?
Yes, you can use an external number for outbound calls in Zendesk Talk, but there are some conditions. This feature is available on Talk Professional and Enterprise plans. You need to have at least one Zendesk number and international calling…
How do I forward calls from an existing number to Zendesk Talk?
Forwarding calls from an existing number to Zendesk Talk is a great way to keep using your current support number. To forward calls, first set up a Talk number. Then, contact your telephone service provider to forward calls to your Talk number….
What are the requirements for purchasing a Zendesk Talk number?
Purchasing a Zendesk Talk number may require meeting specific regulatory requirements, depending on the country. Some countries require business verification before you can purchase a number. You might also need to provide a local business…
How can I search for a specific phone number in Zendesk Talk?
Searching for a specific phone number in Zendesk Talk can be customized based on your location. In the US and Canada, you can search for numbers containing specific sequences of digits. Outside North America, the default search is for numbers…
Can I port my existing phone number to Zendesk Talk?
Yes, you can port your existing phone number to Zendesk Talk, but the process may take some time. Porting allows you to move your current number to Zendesk Talk, which is available for many countries. It's important to plan for the time it might…
How do I add a local business address in Zendesk Talk?
Adding a local business address in Zendesk Talk is necessary for some locales when setting up a new line. If required, you'll be prompted to enter the address during the number purchasing process. For existing numbers that need an address, you can…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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