image for site

Zendesk AI Agents Language Support - Frequently asked questions

Discover answers to common questions about the new languages supported by Zendesk AI agents. Learn how this update enhances your customer support experience.

Frequently asked questions

What new languages are supported by Zendesk AI agents?

Zendesk AI agents now support eight new languages, expanding their multilingual capabilities. These new languages include Bulgarian, Finnish, Greek, Hebrew, Hindi, Hungarian, Ukrainian, and Vietnamese. This brings the total number of supported…

How does the new language support affect Zendesk AI features?

The new language support means that Zendesk AI agents can now uniformly support all features across all languages. Previously, some languages were not supported for article retrieval features like generative replies and article recommendations….

Do I need to take any action to use the new languages in Zendesk AI?

No action is required on your part to start using the new languages with Zendesk AI agents. Once the rollout period is complete, you can enable the bot in these new languages and provide feedback on your experience. This update is designed to be…

Which languages are now supported for article retrieval features in Zendesk AI?

In addition to the eight new languages, Zendesk AI agents now support article retrieval features in several other languages. These include Chinese (Traditional), Czech, Danish, Indonesian, Norwegian, Romanian, and Swedish. This means you can now…

What improvements have been made to Zendesk AI's multilingual capabilities?

Zendesk AI's multilingual capabilities have been significantly improved with the addition of eight new languages and uniform support for all features across all languages. This update, combined with recent enhancements like customer translations…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites