Languages Supported for Article Retrieval in Zendesk AI
Which languages are now supported for article retrieval features in Zendesk AI?
In addition to the eight new languages, Zendesk AI agents now support article retrieval features in several other languages. These include Chinese (Traditional), Czech, Danish, Indonesian, Norwegian, Romanian, and Swedish. This means you can now use features like generative replies and article recommendations in these languages, enhancing the multilingual capabilities of your customer support.
More related questions
What new languages are supported by Zendesk AI agents?
Zendesk AI agents now support eight new languages, expanding their multilingual capabilities. These new languages include Bulgarian, Finnish, Greek, Hebrew, Hindi, Hungarian, Ukrainian, and Vietnamese. This brings the total number of supported…
How does the new language support affect Zendesk AI features?
The new language support means that Zendesk AI agents can now uniformly support all features across all languages. Previously, some languages were not supported for article retrieval features like generative replies and article recommendations….
Do I need to take any action to use the new languages in Zendesk AI?
No action is required on your part to start using the new languages with Zendesk AI agents. Once the rollout period is complete, you can enable the bot in these new languages and provide feedback on your experience. This update is designed to be…
What improvements have been made to Zendesk AI's multilingual capabilities?
Zendesk AI's multilingual capabilities have been significantly improved with the addition of eight new languages and uniform support for all features across all languages. This update, combined with recent enhancements like customer translations…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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