Managing Third-Party Cookies for Chat - Frequently asked questions
Discover answers to common questions about managing third-party browser cookies for Zendesk Chat Support integration. Learn how to optimize your chat experience.
Frequently asked questions
How can I manage third-party cookies for Zendesk Chat in Internet Explorer?
To manage third-party cookies for Zendesk Chat in Internet Explorer, you need to adjust your browser settings. By default, Internet Explorer blocks cross-domain cookies, which can interfere with Zendesk Chat functionality. To fix this, go to…
What are the steps to allow third-party cookies in Chrome for Zendesk Chat?
To allow third-party cookies in Chrome for Zendesk Chat, you can either change the browser-wide setting or add an exception specifically for Zendesk Chat. For a browser-wide change, go to Chrome's settings (chrome://settings), click 'Show Advanced…
Can I set exceptions for third-party cookies in Safari for Zendesk Chat?
Unfortunately, Safari does not currently allow setting exceptions for third-party cookies by website. However, you can still enable cookies for third-party websites in general. To do this, open Safari's preferences by going to Safari >…
Why do I see an error message when launching Zendesk Chat from Zendesk Support?
If you see an error message when launching Zendesk Chat from Zendesk Support, it might be due to your browser's security settings blocking third-party cookies. Zendesk Chat operates partially on your Zendesk domain and partially on zopim.com….
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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