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Managing Third-Party Cookies for Chat - Frequently asked questions

Discover answers to common questions about managing third-party browser cookies for Zendesk Chat Support integration. Learn how to optimize your chat experience.

Frequently asked questions

How can I manage third-party cookies for Zendesk Chat in Internet Explorer?

To manage third-party cookies for Zendesk Chat in Internet Explorer, you need to adjust your browser settings. By default, Internet Explorer blocks cross-domain cookies, which can interfere with Zendesk Chat functionality. To fix this, go to…

What are the steps to allow third-party cookies in Chrome for Zendesk Chat?

To allow third-party cookies in Chrome for Zendesk Chat, you can either change the browser-wide setting or add an exception specifically for Zendesk Chat. For a browser-wide change, go to Chrome's settings (chrome://settings), click 'Show Advanced…

Can I set exceptions for third-party cookies in Safari for Zendesk Chat?

Unfortunately, Safari does not currently allow setting exceptions for third-party cookies by website. However, you can still enable cookies for third-party websites in general. To do this, open Safari's preferences by going to Safari >…

Why do I see an error message when launching Zendesk Chat from Zendesk Support?

If you see an error message when launching Zendesk Chat from Zendesk Support, it might be due to your browser's security settings blocking third-party cookies. Zendesk Chat operates partially on your Zendesk domain and partially on zopim.com….

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