Fix Custom Form Email Errors - Frequently asked questions
Discover solutions to common issues with custom forms forwarding emails to create tickets. Explore FAQs to troubleshoot errors and optimize your Zendesk experience.
Frequently asked questions
Why are my custom form emails generating errors in Zendesk?
If your custom form is forwarding emails to Zendesk and generating errors, it's because email forwarding for custom forms isn't supported. Common issues include tickets not being created, ticket fields not being filled, and tickets going to spam…
How can I prevent errors when using custom forms in Zendesk?
To prevent errors with custom forms in Zendesk, avoid using email forwarding. Instead, create tickets through the Zendesk API or use a third-party app to build your form. Email forwarding isn't supported, which leads to issues like tickets not…
What are the common issues with forwarding emails from custom forms to Zendesk?
Forwarding emails from custom forms to Zendesk can lead to several issues because it's not supported. Common problems include tickets not being created, ticket fields not being filled, and tickets going to spam with a generic requester. To avoid…
What should I do if my custom form tickets are going to spam in Zendesk?
If your custom form tickets are going to spam in Zendesk, it's likely due to unsupported email forwarding. This can cause tickets to appear with a generic requester instead of the actual end user's details. To fix this, create tickets using the…
Can I use a third-party app to create custom forms in Zendesk?
Yes, you can use a third-party app to create custom forms in Zendesk, but they are not supported by Zendesk. If you choose this route, reach out to the app author for any questions or support. This method can help you avoid issues related to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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