Zendesk Training Offerings - Frequently asked questions
Frequently asked questions
What types of role-based on-demand training does Zendesk offer?
Zendesk offers free, self-paced training for admins, agents, and developers. These courses are available whenever you need them and can be accessed as many times as you'd like. Admins can master initial setup and configuration, agents can learn to…
How can admins benefit from Zendesk's training offerings?
Admins can benefit from Zendesk's training by mastering the initial setup and configuration of Zendesk solutions. The Admin Learning Paths and Course Catalog offer skills and knowledge to optimize and manage Zendesk integrations and customizations….
What is included in the Zendesk Agent Learning Path?
The Zendesk Agent Learning Path includes training on engaging with customers through multiple channels using the Agent Workspace. This foundational knowledge helps agents deliver the best customer service possible. The Agent Course Catalog further…
What training options are available for Zendesk developers?
Zendesk offers a Developer Course Catalog that provides training on building powerful products on top of Zendesk. This training is designed to help developers enhance their skills and create custom solutions that integrate seamlessly with Zendesk's…
What are Zendesk's private training sessions?
Zendesk's private training sessions are remote, live training sessions conducted via Zoom, tailored specifically for your company. These sessions are ideal for moderate to complex use cases, medium to large groups, or learners who prefer one-on-one…
What are Zendesk Training Days?
Zendesk Training Days are live, classroom-style events held worldwide, offering a full day of deep-dive product training. These events are designed to enhance a learner's Zendesk Admin skills through interactive sessions, demos, hands-on exercises,…
How can I prepare for Zendesk Certification Exams?
Zendesk offers Certification Prep & Practice Workshops to help you prepare for the Zendesk Certification Exam. These workshops provide a closer look at challenging topics, question formats, and methodologies, boosting your exam score with the…
What is the Zendesk Certification Program?
The Zendesk Certification Program offers certifications that prove your knowledge and skills in implementing, configuring, and managing Zendesk solutions. You can purchase individual certifications or bundles to certify your entire team, ensuring…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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