Submitting & Tracking Requests - Frequently asked questions
Frequently asked questions
How can I submit a support request in Zendesk's help center?
Submitting a support request in Zendesk's help center is straightforward. Simply click 'Submit a request' at the top of the help center page. You may need to sign in, depending on your help center's setup. Fill out the form with a subject and…
Can I update a support request by email in Zendesk?
Yes, you can update a support request by email in Zendesk. Just make sure your email references the existing ticket ID. To update a request, create a new email or forward an existing one to the support team. At the top of the email body, enter the…
How do I track my support requests in Zendesk?
Tracking your support requests in Zendesk is easy through the help center. Click your profile icon and select 'Requests'. This page shows all requests you've submitted. You can filter requests by status or search using keywords. To view details,…
How can I track my organization's support requests in Zendesk?
If you're part of a shared organization, you can track all support requests for your organization in Zendesk. Click your profile icon, then 'Requests', and select 'Organization Requests'. This link appears only if you're a member of a shared…
How do I mark a support request as solved in Zendesk?
To mark a support request as solved in Zendesk, the request must first be assigned to an agent. Click your profile icon, go to 'Requests', and open the request you want to solve. Select the option to mark it as solved, enter any comments, and…
How can I create a follow-up to a solved request in Zendesk?
Creating a follow-up to a solved request in Zendesk is simple. Navigate to 'Requests' and select 'All my requests'. Open the solved request you want to follow up on. You can filter requests by selecting 'Solved' from the Status menu. Click the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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