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Updating Zendesk Support Requests via Email

Discover how to update your Zendesk support requests by email. Follow these steps to ensure your updates are processed correctly.

Can I update a support request by email in Zendesk?

Yes, you can update a support request by email in Zendesk. Just make sure your email references the existing ticket ID.

To update a request, create a new email or forward an existing one to the support team. At the top of the email body, enter the ticket ID using the syntax: #id ticketnumber. Leave a blank line after the ticket ID, then add your comment. Ensure you have permission to update the ticket, either as the requester, a CC, or a member of a shared organization.


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Submitting a support request in Zendesk's help center is straightforward. Simply click 'Submit a request' at the top of the help center page. You may need to sign in, depending on your help center's setup. Fill out the form with a subject and…

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