Submitting a Support Request in Zendesk Help Center
How can I submit a support request in Zendesk's help center?
Submitting a support request in Zendesk's help center is straightforward. Simply click 'Submit a request' at the top of the help center page.
You may need to sign in, depending on your help center's setup. Fill out the form with a subject and description of your issue. As you type, suggested articles from the knowledge base may appear, which could help resolve your issue without needing to submit a request. If you belong to multiple organizations, select the appropriate one for your request. You can also add attachments, keeping in mind the file size limits: 7 MB for Team plans and 20 MB for other plans. Once done, click 'Submit'. For more details, check theoriginal link.
More related questions
Can I update a support request by email in Zendesk?
Yes, you can update a support request by email in Zendesk. Just make sure your email references the existing ticket ID. To update a request, create a new email or forward an existing one to the support team. At the top of the email body, enter the…
How do I track my support requests in Zendesk?
Tracking your support requests in Zendesk is easy through the help center. Click your profile icon and select 'Requests'. This page shows all requests you've submitted. You can filter requests by status or search using keywords. To view details,…
How can I track my organization's support requests in Zendesk?
If you're part of a shared organization, you can track all support requests for your organization in Zendesk. Click your profile icon, then 'Requests', and select 'Organization Requests'. This link appears only if you're a member of a shared…
How do I mark a support request as solved in Zendesk?
To mark a support request as solved in Zendesk, the request must first be assigned to an agent. Click your profile icon, go to 'Requests', and open the request you want to solve. Select the option to mark it as solved, enter any comments, and click…
How can I create a follow-up to a solved request in Zendesk?
Creating a follow-up to a solved request in Zendesk is simple. Navigate to 'Requests' and select 'All my requests'. Open the solved request you want to follow up on. You can filter requests by selecting 'Solved' from the Status menu. Click the link…
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