Comply with Privacy Laws in Zendesk Chat - Frequently asked questions
Frequently asked questions
How can I meet an access obligation in Zendesk Chat?
To meet an access obligation in Zendesk Chat, you need to provide individuals with access to their personal data upon request. This involves exporting personal data from Chat or Zendesk Support, depending on where the data is stored. If a ticket…
What steps should I take to meet a correction obligation in Zendesk Chat?
To meet a correction obligation in Zendesk Chat, you must correct any inaccuracies in personal data upon request. For end users, this involves correcting data in Chat or Zendesk Support if a ticket was created. For agents, corrections are made in…
How do I fulfill an erasure or deletion obligation in Zendesk Chat?
To fulfill an erasure or deletion obligation in Zendesk Chat, you need to delete personal data upon request. This involves deleting chats, Message conversations, and the end user or agent from both Zendesk Chat and Support. The order of operations…
What is the process for permanently deleting chats in Zendesk Chat?
To permanently delete chats in Zendesk Chat, admins must use the dashboard to search for and select the chats to delete. This process ensures that the chats are removed from the system. Note that only admins have the permission to perform this…
How can I meet a data portability obligation in Zendesk Chat?
To meet a data portability obligation in Zendesk Chat, you need to export personal data upon request. This can be done for both end users and agents, with data exported from Chat or Zendesk Support as necessary. This allows individuals to receive…
What are the steps to delete Message conversations in Zendesk Chat?
To delete Message conversations in Zendesk Chat, admins must delete the conversation session from the dashboard. This ensures that any personal data contained within the conversation is removed. Only admins have the permission to delete sessions….
How can I meet a consent or disclosure obligation in Zendesk Chat?
To meet a consent or disclosure obligation in Zendesk Chat, you can use various methods within Zendesk widgets. This includes adding default messaging responses, linking to your privacy notice, or using bot-enhanced messaging to include custom…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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