To fulfill an erasure or deletion obligation in Zendesk Chat, you need to delete personal data upon request. This involves deleting chats, Message conversations, and the end user or agent from both Zendesk Chat and Support. The order of operations is crucial to ensure all personal data is removed. For more detailed steps, refer to the originalZendesk help article.
To meet an access obligation in Zendesk Chat, you need to provide individuals with access to their personal data upon request. This involves exporting personal data from Chat or Zendesk Support, depending on where the data is stored. If a ticket…
To meet a correction obligation in Zendesk Chat, you must correct any inaccuracies in personal data upon request. For end users, this involves correcting data in Chat or Zendesk Support if a ticket was created. For agents, corrections are made in…
To permanently delete chats in Zendesk Chat, admins must use the dashboard to search for and select the chats to delete. This process ensures that the chats are removed from the system. Note that only admins have the permission to perform this…
To meet a data portability obligation in Zendesk Chat, you need to export personal data upon request. This can be done for both end users and agents, with data exported from Chat or Zendesk Support as necessary. This allows individuals to receive…
To delete Message conversations in Zendesk Chat, admins must delete the conversation session from the dashboard. This ensures that any personal data contained within the conversation is removed. Only admins have the permission to delete sessions….
To meet a consent or disclosure obligation in Zendesk Chat, you can use various methods within Zendesk widgets. This includes adding default messaging responses, linking to your privacy notice, or using bot-enhanced messaging to include custom…