To manually create a Jira Cloud webhook for field syncing with Zendesk, you need to follow a series of steps in your Jira account. First, log into Jira as an administrator and navigate to the top navigation bar to select Apps > Manage your apps….
In Jira Cloud, webhooks are not automatically created by third-party add-ons like Zendesk Support for Jira, which is why manual creation is necessary. The webhook is essential for field syncing because it triggers whenever a linked issue is…
When configuring a Jira webhook for Zendesk, you need to provide specific information to ensure it functions correctly. You'll need to enter a name for the webhook, which should be '(Zendesk add-on) Sync with Zendesk on issue update (do not…
Accessing the webhook configuration in Jira involves navigating through several menus as an administrator. Start by logging into Jira and selecting Apps > Manage your apps from the top navigation bar. Then, find Zendesk Support for JIRA and click…
When creating a Jira webhook for Zendesk, it's important to select the correct events to ensure proper field syncing. You should specify the event 'labels = jira_escalated' and select the issue options for 'updated' and 'deleted'. These settings…