In Jira Cloud, webhooks are not automatically created by third-party add-ons like Zendesk Support for Jira, which is why manual creation is necessary.
The webhook is essential for field syncing because it triggers whenever a linked issue is updated, moved, or deleted, informing the integration that data has changed and syncing might be required. Without this manual setup, the field syncing feature won't function properly, potentially leading to outdated or incorrect data between Jira and Zendesk.
To manually create a Jira Cloud webhook for field syncing with Zendesk, you need to follow a series of steps in your Jira account. First, log into Jira as an administrator and navigate to the top navigation bar to select Apps > Manage your apps….
When configuring a Jira webhook for Zendesk, you need to provide specific information to ensure it functions correctly. You'll need to enter a name for the webhook, which should be '(Zendesk add-on) Sync with Zendesk on issue update (do not change)…
Accessing the webhook configuration in Jira involves navigating through several menus as an administrator. Start by logging into Jira and selecting Apps > Manage your apps from the top navigation bar. Then, find Zendesk Support for JIRA and click…
When creating a Jira webhook for Zendesk, it's important to select the correct events to ensure proper field syncing. You should specify the event 'labels = jira_escalated' and select the issue options for 'updated' and 'deleted'. These settings…