When configuring a Jira webhook for Zendesk, you need to provide specific information to ensure it functions correctly.
You'll need to enter a name for the webhook, which should be '(Zendesk add-on) Sync with Zendesk on issue update (do not change) - V2'. The status should be set to Enabled, and you'll need to enter the WebHook URL that you copied earlier. Additionally, you must specify the events, such as labels = jira_escalated, and select the issue options for updated and deleted. Make sure not to select the 'Exclude body' option.
To manually create a Jira Cloud webhook for field syncing with Zendesk, you need to follow a series of steps in your Jira account. First, log into Jira as an administrator and navigate to the top navigation bar to select Apps > Manage your apps….
In Jira Cloud, webhooks are not automatically created by third-party add-ons like Zendesk Support for Jira, which is why manual creation is necessary. The webhook is essential for field syncing because it triggers whenever a linked issue is…
Accessing the webhook configuration in Jira involves navigating through several menus as an administrator. Start by logging into Jira and selecting Apps > Manage your apps from the top navigation bar. Then, find Zendesk Support for JIRA and click…
When creating a Jira webhook for Zendesk, it's important to select the correct events to ensure proper field syncing. You should specify the event 'labels = jira_escalated' and select the issue options for 'updated' and 'deleted'. These settings…