How to Report on User Data in Explore - Frequently asked questions
Frequently asked questions
How can I report on user and organization data in Zendesk Explore?
You can report on user and organization data in Zendesk Explore using the Support: Tickets dataset. This dataset includes various metrics such as users, suspended users, deleted users, and organizations. While some metrics require ticket…
Can I report on users or organizations without tickets in Zendesk Explore?
Yes, you can report on users or organizations that do not have tickets associated with them in Zendesk Explore. While many metrics in the Support: Tickets dataset are linked to ticket data, some are not. For example, you can use specific Explore…
How can I export user and organization data from Zendesk Support?
If you prefer to analyze user and organization data outside of Zendesk Explore, you can export this information directly from Zendesk Support. This allows you to use external programs for more customized reporting and analysis. To learn how to…
Is there a way to report on the deletion date of users in Zendesk?
Currently, Zendesk does not provide a native metric to report on the exact timestamp when a user is deleted. However, you can use the 'Time - Requester last updated' attribute as a workaround. This attribute indicates the last time a user's profile…
How can I view user profile selections in Zendesk?
To view user profile selections in Zendesk, you can use API GET requests. This method allows you to access detailed user information, including profile selections that aren't directly visible in Explore. For example, you can use the API endpoint…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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