Using Triggers for Important Customers - Frequently asked questions
Frequently asked questions
How can I prioritize support requests from important customers in Zendesk?
You can prioritize support requests from important customers in Zendesk by using custom organization fields and ticket tags. This allows you to identify VIP customers and ensure their requests are expedited. By creating a special group of agents to…
How do I create a special group of agents for VIP customers in Zendesk?
To create a special group of agents for VIP customers in Zendesk, you need to set up a group in the Admin Center. This involves selecting senior agents who are best suited to handle important customers and naming the group, for example, 'VIP…
What is the process for identifying VIP customers in Zendesk?
Identifying VIP customers in Zendesk involves creating a custom organization field to flag VIP organizations. This is done by adding a checkbox field titled 'VIP Customer?' which tags tickets from these organizations as important. You can then…
How can I set up triggers to respond instantly to VIP customers in Zendesk?
To set up triggers for instant responses to VIP customers in Zendesk, you need to create a trigger that replies immediately when a ticket is submitted by a VIP customer. This trigger should also set the ticket priority to high and assign it to the…
How do I create a view to monitor VIP ticket status in Zendesk?
Creating a view to monitor VIP ticket status in Zendesk involves setting up a shared view that organizes tickets based on specific criteria, such as the 'vip_customer' tag. This view allows you and your team to track the progress of VIP tickets and…
What automations can help ensure follow-up on VIP tickets in Zendesk?
Automations in Zendesk can help ensure follow-up on VIP tickets by sending reminders if a ticket hasn't been assigned or solved in a timely manner. For example, you can set an automation to notify the VIP Triage group if a high-priority ticket…
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