Fix Salesforce Data Sync Error - Frequently asked questions
Discover solutions to common Salesforce data sync errors, including 'Name or Email has already been taken'. Find answers to frequently asked questions here.
Frequently asked questions
Why am I getting a 'Name or Email has already been taken' error during Salesforce to Zendesk sync?
This error occurs when the integration can't find or update a record due to matching issues. The error might happen if no matching record is found based on the criteria set in Zendesk's Admin Center. If the integration can't find a match, it…
How can I resolve a Salesforce to Zendesk sync error due to duplicate records?
Duplicate records syncing from Salesforce can cause errors in Zendesk. This issue might occur if two records with the same information sync from Salesforce in a short time frame. If Zendesk hasn't updated its index with the current state of the…
What should I do if a previous sync is already matched to a Zendesk record?
A previous sync might have already established a relationship between Salesforce and Zendesk records. When a record first syncs, it uses matching criteria to check for existing records. If a match is found, the existing record is updated;…
How can I fix a sync error when a different Zendesk organization uses the same name?
A sync error can occur if another Zendesk organization already uses the name you're trying to sync from Salesforce. To resolve this, you can delete one of the conflicting records in Zendesk and re-synchronize the account from Salesforce. If…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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