Fix 'Name or Email Taken' Error in Salesforce-Zendesk Sync
Why am I getting a 'Name or Email has already been taken' error during Salesforce to Zendesk sync?
This error occurs when the integration can't find or update a record due to matching issues.
The error might happen if no matching record is found based on the criteria set in Zendesk's Admin Center. If the integration can't find a match, it tries to create a new record, which can lead to a 'name has already been taken' error if the name already exists in Zendesk. To fix this, ensure the fields are correctly set to find a match or adjust the matching criteria to use a field that is already correctly set.
For more details, check the originalZendesk help article.
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