How to Create Views in Zendesk - Frequently asked questions
Frequently asked questions
How can I optimize views in Zendesk Support for better performance?
To optimize views in Zendesk Support, focus on simplifying your view conditions. Avoid checking several text fields, looking for null values, and using broadly exclusionary conditions like "NOT" statements. Instead, use specific, inclusive…
What should I do if I need to handle a large volume of tickets in Zendesk?
If you're dealing with a large volume of tickets, consider exporting them to an external data warehouse. This is especially useful for tasks like generating year-end reports with hundreds of thousands of tickets. By managing large data sets outside…
How does pagination affect view performance in Zendesk?
Pagination can impact view performance in Zendesk by breaking results into separate pages of 30 tickets each. This can lead to noticeable performance issues, especially if there are many tickets, multiple agents accessing the view simultaneously,…
What is the 'query stopper' in Zendesk, and how does it affect views?
The 'query stopper' is a mechanism in Zendesk that prevents extremely large views from loading due to the processing power required. This can occur if a view involves complex ticket calculations or returns a huge volume of tickets, or if it's…
How do complex views impact performance in Zendesk?
Complex views can significantly impact performance in Zendesk, especially if they contain thousands of tickets and are accessed frequently by many agents. The first time a complex view is opened each day, it will take the longest to load unless the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
