How to Edit User Access Permissions - Frequently asked questions
Discover answers to common questions about editing user access permissions in Zendesk. Learn how to manage permissions effectively and troubleshoot issues.
Frequently asked questions
How can I change user access permissions in Zendesk Sell?
To change user access permissions in Zendesk Sell, you need admin rights. Start by clicking the Settings icon, then select Manage > Users. Click on the name of the user whose permissions you want to edit. You can choose between Full access or…
What should I consider before editing user permissions in Zendesk Sell?
Before editing user permissions in Zendesk Sell, it's important to inform the user about the changes. This is crucial because any modifications you make could restrict their access to records they previously had access to. Zendesk Sell does not…
What are the options for user access types in Zendesk Sell?
In Zendesk Sell, you can choose between Full access and Limited access for user permissions. Full access allows users to view and update all contacts, prospects, and customers in the account. Limited access, on the other hand, restricts users to…
How do I grant admin permissions to a user in Zendesk Sell?
To grant admin permissions to a user in Zendesk Sell, you need to check the Admin permissions box. This option is available when you are editing a user's access type. Granting admin permissions provides the user with full administrative…
How can I deactivate or delete a user in Zendesk Sell?
To deactivate or delete a user in Zendesk Sell, navigate to the user's profile settings. Once there, you will find options to either deactivate or delete the user. Deactivating a user will remove their access without permanently deleting their…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Freecash
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