Improve Views in Zendesk Support - Frequently asked questions
Frequently asked questions
What changes are being made to the Zendesk Views panel?
Zendesk is enhancing the Views panel by increasing the number of views displayed and adding new features. Starting September 29, 2023, the Views panel will automatically show 30 shared views and 10 personal views, organized in collapsible sections….
Why is Zendesk updating the Views experience?
Zendesk is updating the Views experience to better support customer workflows by addressing the restrictive nature of the previous view limits. Customers have expressed that the existing limit of 12 shared and 8 personal views was insufficient for…
Do I need to take any action for the Zendesk Views update?
No action is required from users for the Zendesk Views update. The changes will automatically take effect starting September 29, 2023. However, if you're on an Enterprise plan, you have the option to control or limit agent access to views and views…
Who will be affected by the Zendesk Views changes?
The changes to the Zendesk Views panel will be visible to all users across different plans. However, Enterprise plan users will have additional capabilities to modify custom roles and adjust the number of views visible to each role. This means that…
How will the new permissions affect Zendesk Views?
The new permissions introduced with the Zendesk Views update give admins more control over how views are managed. The 'Reduce view count' permission allows admins to revert to the previous default of 12 shared and 8 personal views if desired. The…
Will agents be able to customize their view order in Zendesk?
Currently, agents cannot customize the order of views in the Zendesk Views panel. However, Zendesk is planning future updates that may include features like categorization of Views and the ability to pin or favorite frequently used views. These…
What should I do if I don't see the Zendesk Views update?
If you haven't seen the Zendesk Views update yet, don't worry. The rollout was temporarily paused and has resumed, but some users may not see the changes until October 9 or 10, 2023. If you're on an Enterprise plan and still don't see the update,…
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