Review Talk Usage Charges - Frequently asked questions
Frequently asked questions
How can I view my Zendesk Talk usage charges?
To view your Zendesk Talk usage charges, you need to access the Talk usage charges report. This report provides a detailed breakdown of your usage charges, including calls, transcriptions, recordings, text messages, and phone numbers. To display…
What information is included in the Zendesk Talk usage charges report?
The Zendesk Talk usage charges report includes a comprehensive breakdown of your usage charges. It covers categories such as calls, transcriptions, recordings, text messages, and phone numbers. Additionally, the report shows the total amount of…
How can I export my Zendesk Talk usage charges?
Exporting your Zendesk Talk usage charges is easy and allows you to view them in other applications. You can export the data as a CSV file, which will be sent to your email. To export, open the Talk usage charges page and click Export CSV. You can…
Can I delete a Zendesk Talk phone number to avoid charges?
Yes, you can delete a Zendesk Talk phone number if you no longer need it, which can help avoid monthly charges. To delete a phone number, go to the Numbers tab on the Talk settings page. Keep in mind that there is a monthly charge for your Talk…
What are the different CSV export options for Zendesk Talk usage charges?
Zendesk Talk offers several CSV export options to suit different needs. You can choose from detailed charges, calls summary, monitoring, or Talk credits CSV. The detailed charges CSV provides a full itemized breakdown of all Talk charges, while…
How often does the Zendesk Talk usage charges report update?
The Zendesk Talk usage charges report updates in near real-time, ensuring you have the most current information about your account balance and usage charges. This allows you to monitor your charges closely and make informed decisions about your…
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