What is a Pod in Zendesk? - Frequently asked questions
Discover answers to common questions about Pods in Zendesk. Learn what a Pod is, its purpose, and how it can benefit your Zendesk experience.
Frequently asked questions
What is a Pod in Zendesk?
A Pod in Zendesk is like a high-rise office building where each floor is occupied by a different Zendesk account. Each Pod provides shared infrastructure such as security, network, application, and database services for multiple Zendesk accounts….
How can I find out which Pod my Zendesk account is on?
To find out which Pod your Zendesk account is on, you can check the Admin Center. Your Pod information is displayed at the bottom of the Admin Center Home. Alternatively, you can visit the Zendesk Status site and enter your subdomain name to find…
Can I choose the Pod for my Zendesk account?
Generally, your Zendesk account is hosted in the Pod located in the data center closest to your signup location. However, Zendesk may occasionally move accounts to different Pods to balance the load and improve performance. If you need your data…
How do I find the geographical location of my Zendesk Pod?
You can find the geographical location of your Zendesk Pod by checking the Admin Center. The data center location is displayed at the bottom of the Admin Center Home, along with your Pod number. If you have any questions or need further…
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Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Customer.io($50M+ ARR)
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Freecash
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Read FreeCash's case study
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