Shared Mailboxes in Zendesk Sell - Frequently asked questions
Frequently asked questions
Does Zendesk Sell support shared mailboxes?
No, Zendesk Sell does not support shared mailboxes. Using shared mailboxes can lead to inaccurate data about individual users, which is why this feature is not available in Sell. For more details, you can refer to the original article: [Can I…
Why doesn't Zendesk Sell support shared mailboxes?
Zendesk Sell doesn't support shared mailboxes because they can lead to inaccurate data about individual users. When multiple people use the same mailbox, it becomes difficult to track and manage interactions accurately. This limitation is in place…
Can I use a generic email address in Zendesk Sell?
While you might want to use a generic email address like sales@company.com, Zendesk Sell does not support this setup. The platform is designed to maintain accurate data for individual users, which is compromised when using shared or generic…
What are the limitations of using shared mailboxes in Zendesk Sell?
The main limitation of using shared mailboxes in Zendesk Sell is the potential for inaccurate user data. Shared mailboxes make it difficult to track individual interactions, which can hinder effective sales management. This is why Zendesk Sell…
How does Zendesk Sell handle inbound requests without shared mailboxes?
Without shared mailboxes, Zendesk Sell requires each user to manage their own email interactions. This ensures that all data is tied to individual users, maintaining accuracy and accountability. While this might be a pain point for some, it helps…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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