Add Custom Fields to Customer View - Frequently asked questions
Frequently asked questions
Can I add custom fields to my customer's view in Zendesk?
Yes, you can add custom fields to your customer's view in Zendesk. This is possible through the new request list experience in the help center customer portal. By utilizing this feature, you can display custom ticket fields to end users, enhancing…
How can I control the view my customers see in Zendesk?
While you can't let customers create their own views, you can control what they see by adding custom fields to their view. This feature allows you to enhance the customer experience by displaying relevant ticket information, such as priority,…
Is it possible to export the request list with custom fields in Zendesk?
Currently, Zendesk does not support exporting the request list with custom fields directly from the portal. While the ability to display custom fields is available, exporting this list is not yet a feature. Users have expressed interest in this…
Can I modify the code to add custom fields to the Zendesk portal?
Yes, you can modify the code to add custom fields to the Zendesk portal. There is an article on Zendesk that explains how to add a field to the existing view by modifying the code. This allows for more customization in how information is displayed…
What improvements are planned for custom fields in Zendesk?
Zendesk is continuously working on improving the custom fields feature. They have recently added the ability to see custom fields in the new request list open beta and plan to continue adding more features. Additionally, the Request REST API is…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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