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Manage Admin Settings in Chat - Frequently asked questions

Discover if an agent seat is necessary for managing admin settings in your Zendesk Chat account. Explore multiple FAQs to guide you through the process.

Frequently asked questions

Do I need an agent seat to manage Zendesk Chat admin settings?

Yes, you do need an agent seat to manage the admin settings of your Zendesk Chat account. Zendesk does not differentiate between an admin and an agent license, meaning that the billing is based on the total number of seats, including the admin….

How does Zendesk billing work for admin and agent seats?

Zendesk billing is based on the total number of seats, which includes both admin and agent roles. There is no distinction between an admin and an agent license in terms of billing. Even if an admin does not engage in handling chats or tickets,…

Can an admin manage Zendesk Chat without handling chats?

Yes, an admin can manage Zendesk Chat without directly handling chats or tickets. Admins are primarily responsible for running reports and managing other agents, which is a crucial part of the service. Despite not engaging in chat interactions,…

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