Manage Admin Settings in Chat - Frequently asked questions
Discover if an agent seat is necessary for managing admin settings in your Zendesk Chat account. Explore multiple FAQs to guide you through the process.
Frequently asked questions
Do I need an agent seat to manage Zendesk Chat admin settings?
Yes, you do need an agent seat to manage the admin settings of your Zendesk Chat account. Zendesk does not differentiate between an admin and an agent license, meaning that the billing is based on the total number of seats, including the admin….
How does Zendesk billing work for admin and agent seats?
Zendesk billing is based on the total number of seats, which includes both admin and agent roles. There is no distinction between an admin and an agent license in terms of billing. Even if an admin does not engage in handling chats or tickets,…
Can an admin manage Zendesk Chat without handling chats?
Yes, an admin can manage Zendesk Chat without directly handling chats or tickets. Admins are primarily responsible for running reports and managing other agents, which is a crucial part of the service. Despite not engaging in chat interactions,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Freecash
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Read FreeCash's case study
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