Admin Management of Zendesk Chat Without Handling Chats
Learn how admins manage Zendesk Chat without handling chats. Understand their role and billing inclusion.
Can an admin manage Zendesk Chat without handling chats?
Yes, an admin can manage Zendesk Chat without directly handling chats or tickets. Admins are primarily responsible for running reports and managing other agents, which is a crucial part of the service.
Despite not engaging in chat interactions, admins still require a seat, as their role is integral to the overall functionality and management of the chat service. This is why they are included in the total seat count for billing.
More related questions
Do I need an agent seat to manage Zendesk Chat admin settings?
Yes, you do need an agent seat to manage the admin settings of your Zendesk Chat account. Zendesk does not differentiate between an admin and an agent license, meaning that the billing is based on the total number of seats, including the admin….
How does Zendesk billing work for admin and agent seats?
Zendesk billing is based on the total number of seats, which includes both admin and agent roles. There is no distinction between an admin and an agent license in terms of billing. Even if an admin does not engage in handling chats or tickets, they…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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