Preventing CC Additions in Zendesk - Frequently asked questions
Explore common questions about stopping customers from adding CCs in Zendesk. Learn how to manage CC permissions and enhance your support workflow.
Frequently asked questions
Can I restrict end users from adding CCs in Zendesk?
Unfortunately, you cannot restrict end users from adding CCs in Zendesk. When the Enable CCs option is activated, both agents and end users have the ability to add CCs to the email thread. This is designed to mimic the way CCs work in regular email…
How does the CCs feature work in Zendesk?
The CCs feature in Zendesk allows both agents and end users to add additional recipients to an email thread. This functionality is enabled when the Enable CCs option is checked, and it is designed to replicate the behavior of CCs in standard email…
What can I do if the CCs feature is a roadblock in my workflow?
If the CCs feature in Zendesk is causing issues in your workflow, you have the option to roll back to the previous CCs and followers experience. This might help in managing how CCs are handled within your organization, although it won't restrict…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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