Testing End-User Messaging - Frequently asked questions
Frequently asked questions
How can I test a Zendesk widget without a conversation bot?
To test a Zendesk widget without a conversation bot, you can use the preview panel and a separate testing window. The preview panel gives a basic idea of the customer experience, but for a full experience, launch a separate testing window. Create…
What are the steps to test a Zendesk conversation bot before publication?
You can test a Zendesk conversation bot before publishing it by using the 'Test bot' button. This allows you to preview any unpublished changes and test various bot functionalities. Edit or create a new bot, then click 'Test bot' on the bot’s edit…
How can I test a Zendesk conversation bot in a sandbox environment?
Testing a Zendesk conversation bot in a sandbox environment is possible for Growth, Professional, and Enterprise plans. This allows you to test without exposing the bot to customers. Create a testing brand or use a sandbox to manually recreate…
What are some tips for testing a Zendesk conversation bot?
When testing a Zendesk conversation bot, consider testing beyond the basic bot setup. This includes starting and returning to a conversation and testing automatic translation. Use an incognito browser window to see how a conversation appears to a…
How does automatic translation work in Zendesk messaging?
Automatic translation in Zendesk messaging allows agents to communicate with customers in different languages. This feature is enabled in the Agent Workspace. To test it, ensure your bot is set up with auto-translation enabled. Change your browser…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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