To test a Zendesk widget without a conversation bot, you can use the preview panel and a separate testing window. The preview panel gives a basic idea of the customer experience, but for a full experience, launch a separate testing window.
Create or update your Web Widget, then click 'Test it now' at the top of the preview panel. This opens a testing window where you can interact with the widget as a customer would. Once you're done testing, simply close the window. For more details, check the originalZendesk article.
You can test a Zendesk conversation bot before publishing it by using the 'Test bot' button. This allows you to preview any unpublished changes and test various bot functionalities. Edit or create a new bot, then click 'Test bot' on the bot’s edit…
Testing a Zendesk conversation bot in a sandbox environment is possible for Growth, Professional, and Enterprise plans. This allows you to test without exposing the bot to customers. Create a testing brand or use a sandbox to manually recreate your…
When testing a Zendesk conversation bot, consider testing beyond the basic bot setup. This includes starting and returning to a conversation and testing automatic translation. Use an incognito browser window to see how a conversation appears to a…
Automatic translation in Zendesk messaging allows agents to communicate with customers in different languages. This feature is enabled in the Agent Workspace. To test it, ensure your bot is set up with auto-translation enabled. Change your browser…