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Autoreplies Suggesting Posts - Frequently asked questions

Explore common questions about using autoreplies to suggest community posts in Zendesk. Learn how to enhance customer support with automated suggestions.

Frequently asked questions

Can Zendesk autoreplies suggest community posts?

No, Zendesk autoreplies cannot suggest community posts. They are limited to suggesting articles that are available in your help center. This means that if you're looking for suggestions from community discussions, you'll need to manually search…

Why does Zendesk Answer Bot only suggest help center articles?

Zendesk Answer Bot is designed to suggest help center articles because these are curated and verified resources. This ensures that the information provided is accurate and reliable. While it might be useful to include community posts, these are not…

How can I suggest a feature for Zendesk Answer Bot?

To suggest a feature for Zendesk Answer Bot, you can participate in product feedback threads. By upvoting and commenting with your use case, you can help Zendesk understand the demand for new features, such as including community posts in…

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