Why Zendesk Answer Bot Suggests Only Help Center Articles
Zendesk Answer Bot suggests help center articles for accuracy and reliability.
Why does Zendesk Answer Bot only suggest help center articles?
Zendesk Answer Bot is designed to suggest help center articles because these are curated and verified resources. This ensures that the information provided is accurate and reliable. While it might be useful to include community posts, these are not currently part of the bot's capabilities. If you think this feature would be beneficial, consider providing feedback to Zendesk.
More related questions
Can Zendesk autoreplies suggest community posts?
No, Zendesk autoreplies cannot suggest community posts. They are limited to suggesting articles that are available in your help center. This means that if you're looking for suggestions from community discussions, you'll need to manually search…
How can I suggest a feature for Zendesk Answer Bot?
To suggest a feature for Zendesk Answer Bot, you can participate in product feedback threads. By upvoting and commenting with your use case, you can help Zendesk understand the demand for new features, such as including community posts in…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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Freecash
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Read FreeCash's case study
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