Fix Sign-In Errors on Host-Mapped Domain - Frequently asked questions
Discover solutions to common sign-in errors on host-mapped domains. This page addresses frequently asked questions to help you troubleshoot and resolve access issues effectively.
Frequently asked questions
Why do I get an error when signing into my host-mapped domain?
If you're experiencing errors when trying to sign into your custom domain, it might be due to incorrect host mapping. When your Zendesk account has an active help center, users are typically redirected there upon signing in. If the host mapping…
How can I access my Zendesk account if I can't reach the login page?
If you're unable to reach the login page for your Zendesk account, you can try signing in using alternative URLs. Use your Zendesk credentials to access eitheryoursubdomain.zendesk.com/access/normaloryoursubdomain.zendesk.com/agent. These…
What should I do if I see a page error after authenticating on Zendesk?
If you encounter a page error after authenticating, it means you're properly authenticated but redirected to an incorrectly host-mapped help center. To access your account, use URLs likeyoursubdomain.zendesk.com/agent/dashboardor…
How do I remove faulty host mapping in Zendesk?
To remove faulty host mapping in Zendesk, the steps vary depending on whether you have one or multiple brands. For a single brand, navigate to Admin Center > Account > Appearance > Branding, scroll down to Host mapping, and remove your domain…
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Zinc
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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