Fixing Errors When Signing Into Host-Mapped Domain
Why do I get an error when signing into my host-mapped domain?
If you're experiencing errors when trying to sign into your custom domain, it might be due to incorrect host mapping. When your Zendesk account has an active help center, users are typically redirected there upon signing in. If the host mapping isn't set up correctly, this redirection can lead to errors.
To resolve this, ensure your host mapping is correctly configured. You can attempt to sign in using your Zendesk credentials from specific URLs likeyoursubdomain.zendesk.com/access/normaloryoursubdomain.zendesk.com/agent. For more detailed steps, check out theoriginal help article.
More related questions
How can I access my Zendesk account if I can't reach the login page?
If you're unable to reach the login page for your Zendesk account, you can try signing in using alternative URLs. Use your Zendesk credentials to access eitheryoursubdomain.zendesk.com/access/normaloryoursubdomain.zendesk.com/agent. These…
What should I do if I see a page error after authenticating on Zendesk?
If you encounter a page error after authenticating, it means you're properly authenticated but redirected to an incorrectly host-mapped help center. To access your account, use URLs likeyoursubdomain.zendesk.com/agent/dashboardor…
How do I remove faulty host mapping in Zendesk?
To remove faulty host mapping in Zendesk, the steps vary depending on whether you have one or multiple brands. For a single brand, navigate to Admin Center > Account > Appearance > Branding, scroll down to Host mapping, and remove your domain name….
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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