Remove Faulty Host Mapping in Zendesk
How do I remove faulty host mapping in Zendesk?
To remove faulty host mapping in Zendesk, the steps vary depending on whether you have one or multiple brands. For a single brand, navigate to Admin Center > Account > Appearance > Branding, scroll down to Host mapping, and remove your domain name.
For multiple brands, go to Admin Center > Account > Appearance > Branding > Subdomain to identify the brand set as your agent route. Then, go to Admin Center > Account > Brand management > Brands, click on the brand name, scroll down to Host mapping, and remove your domain name. If you encounter issues, contact Zendesk Customer Support for assistance.
More related questions
Why do I get an error when signing into my host-mapped domain?
If you're experiencing errors when trying to sign into your custom domain, it might be due to incorrect host mapping. When your Zendesk account has an active help center, users are typically redirected there upon signing in. If the host mapping…
How can I access my Zendesk account if I can't reach the login page?
If you're unable to reach the login page for your Zendesk account, you can try signing in using alternative URLs. Use your Zendesk credentials to access eitheryoursubdomain.zendesk.com/access/normaloryoursubdomain.zendesk.com/agent. These…
What should I do if I see a page error after authenticating on Zendesk?
If you encounter a page error after authenticating, it means you're properly authenticated but redirected to an incorrectly host-mapped help center. To access your account, use URLs likeyoursubdomain.zendesk.com/agent/dashboardor…
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