Fix Page Errors After Zendesk Authentication
What should I do if I see a page error after authenticating on Zendesk?
If you encounter a page error after authenticating, it means you're properly authenticated but redirected to an incorrectly host-mapped help center. To access your account, use URLs likeyoursubdomain.zendesk.com/agent/dashboardoryoursubdomain.zendesk.com/admin/home.
These URLs will give you and your agents instant access to your account, even if the host mapping isn't correctly configured. This is a temporary workaround until you can fix the host mapping issue.
More related questions
Why do I get an error when signing into my host-mapped domain?
If you're experiencing errors when trying to sign into your custom domain, it might be due to incorrect host mapping. When your Zendesk account has an active help center, users are typically redirected there upon signing in. If the host mapping…
How can I access my Zendesk account if I can't reach the login page?
If you're unable to reach the login page for your Zendesk account, you can try signing in using alternative URLs. Use your Zendesk credentials to access eitheryoursubdomain.zendesk.com/access/normaloryoursubdomain.zendesk.com/agent. These…
How do I remove faulty host mapping in Zendesk?
To remove faulty host mapping in Zendesk, the steps vary depending on whether you have one or multiple brands. For a single brand, navigate to Admin Center > Account > Appearance > Branding, scroll down to Host mapping, and remove your domain name….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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