Using SQL to Filter Reports - Frequently asked questions
Frequently asked questions
How can I use SQL to filter reports in Zendesk Explore?
You can use SQL to filter reports in Zendesk Explore for more advanced data manipulation. Instead of using the standard Metrics, Columns, Rows, and Filters panels, you can access the SQL options panel for fine-grained control. To use SQL, create…
What are the benefits of using SQL options in Zendesk Explore?
Using SQL options in Zendesk Explore offers advanced users more control over their reports. It allows for specific data manipulation that goes beyond the capabilities of the standard interface. With SQL options, you can apply custom filters, sort…
How do I construct a SQL query in Zendesk Explore?
Constructing a SQL query in Zendesk Explore involves using the SQL options panel to define specific clauses. This process allows for detailed customization of your report data. To construct a query, access the SQL options from the Result…
Can I replace NULL values in Zendesk Explore reports using SQL?
Yes, you can replace NULL values in Zendesk Explore reports using the SQL options panel. This feature helps improve the readability of your reports. When constructing your SQL query, you have the option to replace NULL values with a specified…
What is an example of using SQL options for agent performance analysis?
Using SQL options for agent performance analysis in Zendesk Explore allows you to create detailed reports based on specific criteria. For instance, you can analyze agents based on their average resolution time. To do this, create a report using…
When should I use SQL options in Zendesk Explore?
SQL options in Zendesk Explore should be used when you need advanced filtering, sorting, or limiting capabilities that the standard interface cannot provide. This feature is particularly useful for custom filtering, complex sorting requirements,…
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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