Direct to Reseller Transfer Guide - Frequently asked questions
Explore common questions about Direct to Reseller Transfer. Find answers to help you understand the process, requirements, and troubleshooting tips.
Frequently asked questions
How do I transfer my Zendesk instance to a reseller partner?
To transfer your Zendesk instance to a reseller partner, you need to initiate the process by contacting your Zendesk account executive via email. The transfer is done upon the renewal date of your instance, and it requires both you, the subscriber,…
What happens to my Zendesk services after transferring to a reseller?
After transferring your Zendesk instance to a reseller, your access and use of Zendesk services will be subject to the Reseller Subscription Services Agreement. This means that the terms and conditions of your service will be aligned with the…
Who should I contact for assistance with transferring my Zendesk instance?
If you need assistance with transferring your Zendesk instance to a reseller partner, you should contact your Zendesk account executive. They can provide guidance and ensure that the transfer process is completed smoothly. Don't hesitate to reach…
When does the transfer to a Zendesk reseller take effect?
The transfer of your Zendesk instance to a reseller partner takes effect on the renewal date of your instance. This date marks the beginning of a new term under the reseller's management, and your services will be governed by the Reseller…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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