image for site

Direct to Reseller Transfer Guide - Frequently asked questions

Explore common questions about Direct to Reseller Transfer. Find answers to help you understand the process, requirements, and troubleshooting tips.

Frequently asked questions

How do I transfer my Zendesk instance to a reseller partner?

To transfer your Zendesk instance to a reseller partner, you need to initiate the process by contacting your Zendesk account executive via email. The transfer is done upon the renewal date of your instance, and it requires both you, the subscriber,…

What happens to my Zendesk services after transferring to a reseller?

After transferring your Zendesk instance to a reseller, your access and use of Zendesk services will be subject to the Reseller Subscription Services Agreement. This means that the terms and conditions of your service will be aligned with the…

Who should I contact for assistance with transferring my Zendesk instance?

If you need assistance with transferring your Zendesk instance to a reseller partner, you should contact your Zendesk account executive. They can provide guidance and ensure that the transfer process is completed smoothly. Don't hesitate to reach…

When does the transfer to a Zendesk reseller take effect?

The transfer of your Zendesk instance to a reseller partner takes effect on the renewal date of your instance. This date marks the beginning of a new term under the reseller's management, and your services will be governed by the Reseller…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites