Chat Not Creating Support Ticket - Frequently asked questions
Frequently asked questions
Why isn't my Zendesk live chat creating a Support ticket?
If your Zendesk live chat isn't creating a Support ticket, there could be several reasons for this. First, ensure that ticket creation is enabled in your settings. If it's not, you can enable this feature again. Another possibility is that the…
How can I enable ticket creation for Zendesk live chat?
To enable ticket creation for Zendesk live chat, you need to check your account settings. If ticket creation is not currently enabled, you can turn this feature back on. This is crucial for ensuring that interactions from live chats are properly…
What should I do if a chat transcript isn't appearing in Zendesk Support?
If a chat transcript isn't appearing in Zendesk Support, there are a few things you can check. First, ensure that the chat session has ended, as transcripts are only available after the chat concludes. If the end-user is suspended, you'll need to…
How can I export a live chat transcript in Zendesk?
Exporting a live chat transcript in Zendesk is a straightforward process. First, go to the Chat dashboard and select the History tab. You can search for the chat by the serving agent or the visitor. Once you've found the chat, select it and click…
Why can't I add a chat transcript to a closed ticket in Zendesk?
In Zendesk, you cannot add a chat transcript to a closed ticket. Once a ticket is marked as closed, it is considered finalized and no further updates, including chat transcripts, can be added. If you need to associate a chat transcript with a…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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