Chat Transcript Not Appearing in Zendesk Support
What should I do if a chat transcript isn't appearing in Zendesk Support?
If a chat transcript isn't appearing in Zendesk Support, there are a few things you can check.
First, ensure that the chat session has ended, as transcripts are only available after the chat concludes. If the end-user is suspended, you'll need to unsuspend them to allow the transcript to be added. Also, check if the ticket status is closed, as closed tickets cannot have additional transcripts added.
For more guidance, refer to the originalZendesk help article.
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