Adding Chat Transcripts to Closed Tickets in Zendesk
Why can't I add a chat transcript to a closed ticket in Zendesk?
In Zendesk, you cannot add a chat transcript to a closed ticket.
Once a ticket is marked as closed, it is considered finalized and no further updates, including chat transcripts, can be added. If you need to associate a chat transcript with a ticket, ensure that the ticket is not in a closed status before attempting to add the transcript.
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