Deciding on Workspaces - Frequently asked questions
Explore common questions about choosing one or multiple workspaces in Zendesk. Find answers to help you decide the best setup for your needs.
Frequently asked questions
What are the benefits of using a single workspace in Zendesk QA?
A single workspace in Zendesk QA simplifies the review process by using the same criteria for everyone. If your team is small or operates with a flat hierarchy, a single workspace can be very effective. It allows you to have one overall dashboard…
Why should I consider using multiple workspaces in Zendesk QA?
Multiple workspaces in Zendesk QA offer flexibility by allowing different rating criteria for different users. This setup is beneficial if you have different help desk instances or departments, such as Support, Sales, or Customer Success. It…
How do I decide between one or multiple workspaces in Zendesk QA?
Deciding between one or multiple workspaces in Zendesk QA depends on your team's structure and review needs. If your team is small and operates uniformly, a single workspace might be sufficient. However, if you have multiple departments or…
Can I perform different types of reviews using multiple workspaces in Zendesk QA?
Yes, multiple workspaces in Zendesk QA allow for various types of conversation reviews. This flexibility is ideal for teams that need to conduct different types of reviews on the same agents, such as peer reviews, manager reviews, or…
What team structures benefit most from multiple workspaces in Zendesk QA?
Complex team structures benefit significantly from multiple workspaces in Zendesk QA. Teams with sub-teams or those categorized by channel, tier, topic, or client type can utilize multiple workspaces to manage their diverse needs effectively….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
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