How to Test Your Email Setup - Frequently asked questions
Discover answers to common questions about testing your email setup. Learn how to troubleshoot issues, verify configurations, and ensure seamless email operations.
Frequently asked questions
How do I test my incoming email setup in Zendesk?
To ensure your incoming email setup is working, send a test email from an external account not linked to your Zendesk profile. Send this email to your Zendesk support address, such as support@yoursubdomain.zendesk.com, and include a subject and…
What should I do if my incoming email test fails in Zendesk?
If your incoming email test doesn't create a ticket, check if the email was caught in your spam filter or suspended tickets view. Ensure the support email address is correct in the original message. If issues persist, try sending another email….
How can I test my outgoing email setup in Zendesk?
To test outgoing emails, open the ticket created from your incoming email test and add a public reply. Submit your changes and ensure the reply is sent back to the original email account. This confirms that your outgoing email setup is…
What should I do if my outgoing email test fails in Zendesk?
If your outgoing email test fails, check if the message was caught in the spam filter of your external email account. Ensure you added a public reply, not an internal note, and verify that default notifications are active. If issues continue, try…
Why is it important to keep Zendesk's default email notification triggers active?
Keeping Zendesk's default email notification triggers active is crucial for ensuring email notifications about ticket activity are sent. If these triggers are deactivated, Zendesk won't send notifications, which can disrupt communication with…
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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