How to Report on Searched Phrases in Help Center - Frequently asked questions
Frequently asked questions
How can I report on searched phrases in Zendesk's help center?
To report on searched phrases in Zendesk's help center, you need to create a calculated attribute and a report in Zendesk Explore. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, create a…
What do I need to report on searched phrases in Zendesk?
To report on searched phrases in Zendesk, you'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Additionally, you should have access to search data in Zendesk Guide. The process involves creating a calculated…
How do I create a standard calculated attribute in Zendesk Explore?
Creating a standard calculated attribute in Zendesk Explore involves a few steps. First, open the report builder by clicking the reports icon and selecting 'New report'. Choose the 'Guide - Search' dataset and start the report. In the Calculations…
How can I create a report on search queries in Zendesk?
To create a report on search queries in Zendesk, start by adding 'Searches' to the Metrics panel. Then, add 'Search query' and your calculated attribute to the Rows panel. Optionally, filter the results to show only searches containing a specific…
Can I filter search results by timestamp in Zendesk reports?
Yes, you can filter search results by timestamp in Zendesk reports. When creating your report, you have the option to add a filter for 'Search timestamp'. This allows you to narrow down your results to a specific time period, making it easier to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
