To report on searched phrases in Zendesk, you'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Additionally, you should have access to search data in Zendesk Guide.
The process involves creating a calculated attribute and a report, which takes about 15 minutes and requires an intermediate skill level.
To report on searched phrases in Zendesk's help center, you need to create a calculated attribute and a report in Zendesk Explore. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, create a…
Creating a standard calculated attribute in Zendesk Explore involves a few steps. First, open the report builder by clicking the reports icon and selecting 'New report'. Choose the 'Guide - Search' dataset and start the report. In the Calculations…
To create a report on search queries in Zendesk, start by adding 'Searches' to the Metrics panel. Then, add 'Search query' and your calculated attribute to the Rows panel. Optionally, filter the results to show only searches containing a specific…
Yes, you can filter search results by timestamp in Zendesk reports. When creating your report, you have the option to add a filter for 'Search timestamp'. This allows you to narrow down your results to a specific time period, making it easier to…