Creating a Standard Calculated Attribute in Zendesk
How do I create a standard calculated attribute in Zendesk Explore?
Creating a standard calculated attribute in Zendesk Explore involves a few steps. First, open the report builder by clicking the reports icon and selecting 'New report'. Choose the 'Guide - Search' dataset and start the report. In the Calculations menu, select 'Standard calculated attribute' and give it a descriptive name. Enter a formula to identify searches with a specific word or phrase, then save your attribute.
This attribute will help you filter and analyze search data effectively.
More related questions
How can I report on searched phrases in Zendesk's help center?
To report on searched phrases in Zendesk's help center, you need to create a calculated attribute and a report in Zendesk Explore. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, create a…
What do I need to report on searched phrases in Zendesk?
To report on searched phrases in Zendesk, you'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Additionally, you should have access to search data in Zendesk Guide. The process involves creating a calculated…
How can I create a report on search queries in Zendesk?
To create a report on search queries in Zendesk, start by adding 'Searches' to the Metrics panel. Then, add 'Search query' and your calculated attribute to the Rows panel. Optionally, filter the results to show only searches containing a specific…
Can I filter search results by timestamp in Zendesk reports?
Yes, you can filter search results by timestamp in Zendesk reports. When creating your report, you have the option to add a filter for 'Search timestamp'. This allows you to narrow down your results to a specific time period, making it easier to…
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